The sad end of an Era.
Last Monday, October 2nd 2023, we received the following sad news from France.
Dear Zappiti customer,
It is with the greatest sadness that I have to announce that Zappiti services will soon be over. Zappiti has unfortunately been liquidated .
We fought since January to keep our "baby" alive, but unfortunately the French Justice Department refused to hear us....and cooperate.
We did everything we could, working without getting paid to keep customers happy while waiting for the Go to continue, but now the Cloud will be shut down before the end of the year.
What does that mean for customers?
Zappiti Video will no longer work for players and NAS. Customers can always create an offline collection to keep working even after the shutdown, but new films will no longer be identified.
Zappiti Explorer will still work and people will still be able to access their movies in their NAS or internal HDD.
NAS owners will still be able to rip and access their files. They will be able to keep their current collection, but without further options for identifying the new Movies on Zappiti video.
Is it really over?
Despite everything, we are working with an external party to find a solution for all Zappiti users.
The plan is to ( soon ) install a new App so that they can continue to enjoy their Zappiti products. There will be a small charge for that App,to cover cloud costs, but at least a solution will be proposed to them.
They will have to create a new account and a new collection, it is unfortunately impossible to retrieve the customer's collection. It will be based on a new cloud.
Repair and services
All players under warranty will be repaired by Groupe Archisoft, the parts will be exchanged for free, but the labour and shipping costs will be borne by the customer. the customer must send their defective equipment themselves to Groupe Archisoft in France.
Players out of warranty will be repaired by Groupe Archisoft at the usual cost.
I will keep you updated on the progress of the App.
I am terribly sorry for this situation that puts us all in a difficult position, but please tell your customers that we are doing our best to find a way for a fair solution.