Customerservice / FAQ

Below we have listed the frequently asked questions for you. Is your question not here? Then please contact us using the form on the right.

Please note that we are not the customer service for OPPO phones.

 

In order to provide you with the fastest possible service, we request that you always first consult Contact & Support for (technical) support as listed below.

1 VANITYPRO FAQ
1.1 Complete VanityPRO FAQ
1.2 Official Audiopraise forum
1.3 Real world questions about the VanityPRO

Visit the Audio Science Review forum.

2 FREQUENTLY ASKED QUESTIONS SVS
2.1 Why Go Dual Subwoofers?

Why Go Dual Subwoofers?

3 FAQ ZAPPITI
3.1 Zappiti: After a reset I get an error message 'Unable to proceed with the download of the update'

An error can occur when launching the Zappiti Video and Explorer applications on brand new players or if the user has carried out a factory reset. In this case, please follow the tutorial below:

Click here to see the tutorial...

3.2 The most frequently asked questions regarding Zappiti
3.3 Which harddisk should I put in my Zappiti player?

Recommended HDD models for Zappiti DV Series (Neo, Refenrence, Signature)

WD BLUE (up to 6 TB) - Less noisy than bigger drives
WD RED (all models) - Highly recommanded model for high capacity
WD WHITE (All models)
SEAGATE SkyHawk™ (all models but noisy)
SEAGATE SkyHawk AI (all models but noisy)
SEAGATE Exos™ (all models but noisy) > In SATA only (SAS models not compatibles)
SEAGATE IronWolf™ (all models)
SAMSUNG SSD with 2.5'' to 3.5'' adapter (all models)
SEAGATE Archive HDD (all models)

Check also: https://zappiti.uservoice.com/knowledgebase/articles/1980669--hdd-recommended-hdd-models-for-zappiti-dv-series

4 CONTACT & SUPPORT
4.1 How can I contact JVB Digital OPPOP Store

We can be reached by phone and email. You can reach us by phone at 033-4655366 from Monday to Friday from 10:00 to 19:00. On Saturday you can reach us from 10:00 to 17:00. Of course we can also be reached by e-mail at [email protected] or [email protected]

But please note.....
we do not provide support and are not customer service for OPPO Phones.

 

4.2 Technical Support

We are committed to providing our customers with technical support as quickly and comprehensively as possible.

Unfortunately, this means we have to limit ourselves to customers who have purchased the product from us.

 


In order to provide you with quick service, we ask you to state your order number and the telephone number where you can be reached in your e-mail.

If you do not have your order number immediately available, this is not a problem. We will be happy to help you further by telephone and can be reached

We will be happy to assist you by phone and can be reached during our opening hours at 033-4655366.

 


For products that you did not purchase from us we advise you to contact your dealer.

5 ORDERS
5.1 What are the shipping costs?

These are listed during the ordering process/checkout.

5.2 When will my order be delivered?

Orders placed on business days before 15:00 are generally shipped the same (business) day and delivered the next business day. No orders will be shipped on weekends. You will receive an email from us with the tracking number as soon as we have your order ready to ship.

6 PAYMENTS
6.1 What forms of payment are accepted?

We make buying as easy as possible for you. Payment is possible through various options from iDEAL to credit card and even bank transfer.

  • Bankoverschrijving
  • iDEAL
  • Mistercash
  • Direct E-banking        
  • Maestro
  • Giropay
  • PayPal
  • Mastercard
  • VISA
  • American express
7 RETURNS & EXCHANGES
7.1 How do I return a product?

It is possible that you ordered product (s) or part thereof after receipt want to return to us. You may do this within 14 days after receipt of the order.

We apply the following conditions for a return:

Within 14 days after delivery of the order including (copy) invoice.
The product is complete, not used and undamaged.
The product is, if reasonably possible, packed in the original packaging.
The costs for returning the product are for your own account.

In case of visible traces of use, we will give you a partial refund of 75% of the original purchase price. Examples of signs of use: Incomplete and/or without packaging, the product is damaged or dirty.

Click here for more information

7.2 What is the return address?

Products can be shipped (with recommendation insured and) properly packaged box to:

JVB Digital OPPO Store
Maten 51
3831 PJ Leusden 

7.3 When do I get my money back?

Once we have received the return in good order the amount will be refunded to your account within three working days.

8 WARRANTY
8.1 Do I have a warranty on my items at JVB Digital OPPO Store?

Yes, all items purchased from us are covered by the statutory warranty. This means that an item must be in good condition and function properly under normal use. If you receive an article where this is not the case, we will offer an appropriate solution as soon as possible.

8.2 What is the warranty certificate for my item?

Your invoice serves as proof of guarantee. Please keep it in a safe place.